Lake Kivu Serena Hotel Gisenyi, Gisenyi ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

Gisenyi Rwanda, Gisenyi, Rwanda, 00100

Lake Kivu Serena Hotel is situated on the stunning shores of Lake Kivu, known for its breathtaking beauty. This property features a private beach and vast tropical grounds, providing an oasis for relaxation and adventure. Located just 2 miles from Gisenyi, the hotel serves as an ideal retreat for exploring local culture and natural wonders.

Location

Located near the picturesque town of Gisenyi, Lake Kivu Serena Hotel is approximately 99.5 miles from Kigali International Airport. The hotel is conveniently positioned along the shores of Lake Kivu, providing easy access to local attractions and the nearby city of Goma in the Democratic Republic of Congo.

Rooms

Each guestroom at Lake Kivu Serena Hotel includes modern amenities such as free WiFi, air conditioning, and a satellite TV. Rooms come equipped with a kettle, private bathroom, and unique features like a seating area for relaxation. Some accommodations offer beautiful lake views and access for physically challenged guests.

Eat & Drink

The on-site Kiyaga Restaurant provides dining options highlighting international and local Rwandese cuisine. Guests can enjoy poolside drinks or beachside BBQs at Ziwani Café, adding to the dining experience. A 24-hour room service menu is also available for those preferring to dine in the privacy of their rooms.

Leisure & Business

Lake Kivu Serena Hotel encompasses a wide array of leisure facilities, including an outdoor swimming pool and a gymnasium. For business travelers, sophisticated conference rooms and a dedicated boardroom are available for meetings and events. Various recreational opportunities, such as water sports and guided excursions, enhance the overall guest experience.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Family Room

Max:

3 persons

25 m²

Bed options:

2 King Size Beds

Lake view

Shower

Coffee machine

room details

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King Room

Max:

2 persons

25 m²

Bed options:

1 King Size Bed

Garden view

Shower

Coffee machine

room details

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King Suite

Max:

2 persons

40 m²

Bed options:

1 King Size Bed

Lake view

Coffee machine

Bathtub

room details

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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Center

Gisenyi2300 ft

Airports

Goma (GOM) 3.6 mi

Bukavu Kavumu (BKY) 103.9 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Spacious Comfort

“The room was impressively large and comfortable, providing a perfect retreat after a long day.” view full review

Breakfast Bliss

“The breakfast spread was truly mind-blowing, featuring a wide variety of fresh fruits, hot dishes, and even soy milk for lactose-free options.” view full review

Refreshing Pool

“The swimming pool was not only clean but the perfect temperature, allowing for a refreshing dip any time of the day.” view full review

Fun for Kids

“The on-site playground was a fantastic addition for my young kids, allowing them to enjoy themselves while I relaxed by the lake.” view full review

General

Non-smoking rooms
Free parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Private beach

Sports & Fitness

Fitness center
Tennis court

Guest Parking

Electric kettle
Cookware/ Kitchen utensils

Services

Paid airport shuttle
Room service
Housekeeping
Laundry
Tours/Ticket assistance
Welcome drink

Dining

Restaurant
Poolside snack bar
Outdoor dining area
Special diet menus

Business

Meeting/ Banquet facilities

Children

Cribs
Babysitting/Child services
Children's buffet

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Live entertainment
Garden area
Spa & wellness center
Massage
Pool with view
Shallow end

Room features

Free Wi-Fi in rooms
Air conditioning
Mini-bar
Sitting area
Dressing area
Patio
Terrace
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle
Cookware/ Kitchen utensils

Bedroom

Electric blankets

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Parquet floor

Location

Gisenyi Rwanda, Gisenyi, Rwanda, 00100

Map view

Gisenyi Rwanda, Gisenyi, Rwanda, 00100

City landmarks

Lake Kivu

2.2 mi

Goma

Rond Point Chukudu

1.9 mi

Centre d'Accueil de l'Eglise Presbyterienne

3100 ft

Ave du Marché

Presbyterian Church Rwanda

3100 ft

off Rue de Ruhengeri

Main Market

3800 ft

Rwanda Tourism University College

4800 ft

Mosquee

4800 ft

Sculpture

5000 ft

ULK

1.3 mi

Seventh Day Adventist Church

1.2 mi

AEBR Gisenyi

1.2 mi

Ave du Rond Point

Village des Artistes

1.4 mi

Church

Paroisse Saint-Esprit

1.4 mi

Kigali Independent University

1.4 mi

Ave Bougenvillier

Kivu Club

1.4 mi

Blvd Kanyamuhanga

Chez Ntemba

1.6 mi

Fruits and Vegetables market

1.6 mi

Eglise Paroles de vie eternelle

1.7 mi

Blvd Kanyamulanga

Virunga Booking Office

1.8 mi

Chist Tabernacle

1.8 mi

Monument Chukudu

1.9 mi

Rubona Peninsula

2.0 mi

Eglise Evangelique de la Restauration ERC

2.1 mi

Taxi Rank

2.3 mi

Ave de la Production

New Tam-Tam Bikini

10.0 mi

Rue de Ruhengeri

African Art Gallery

10.3 mi

Belarusian House

24.2 mi

Nearby

Beach

Gisenyi Beach

800 ft

Gisenyi Public Beach

1300 ft

Ave de l'Indépendance

Green Hills Ecotours

1600 ft

Restaurants

Bistro Restaurant & Wine Garage

1500 ft

btwn Ave de l'Indépendance & Ave de la Coopération

Calafia Cafe

3500 ft

Avenue de la Revolution

New Tam-Tam Bikini Bar & Restaurant

10.0 mi

Avenida De La Production

Hotel Italiano Al Lago

10.2 mi

300 Metres from Soccer Field

Reviews and Ratings

Feedback from previous guests about their experience.

82%

liked the hotel and would stay again

Great location

Friendly staff

Dated decor

Noise disruptions

8.2/10

Great

Rooms

7.5

Location

9.5

Service

9.0

Dining

7.8

4/5 based on 359 reviews

#2 of 11 hotels in Gisenyi based on Tripadvisor

Jay

United States of America, March 2024

8.6/10

The hotel offers clean and spacious rooms with a beautiful lake view, combined with helpful and attentive service. The prime location by the lake and private beach enhances the pleasant experience, although dining quality varies.

Rooms

9.0

I was impressed by the cleanliness and spaciousness of the rooms, especially with the lovely lake view.

Service

9.0

The staff, from the front desk to the restaurant and bar, were incredibly helpful and friendly, adding to the overall positive experience.

Location

9.0

The hotel's location overlooking both the pool and the lake provides a gorgeous setting for relaxation, making it ideal for travelers seeking a tranquil escape.

Dining

7.0

The dining experience offered a mix of quality, with some fantastic options such as the Sunday brunch buffet, but others were only average in comparison.

Facilities

9.0

The hotel's facilities, including the private beach and open lake access, contribute to a luxurious and convenient stay.

Gary

United States of America, February 2024

8.2/10

My stay at the hotel was fantastic, with a great location by the lake and staff who were incredibly helpful and friendly. However, the room's decor felt a bit outdated and lacked African vibes, and the noise from the band playing in one of the rooms disrupted the peaceful atmosphere. The size of the room could have been more spacious for the price paid, and a refreshment in terms of decoration would be nice.

Rooms

7.0

The rooms, while clean, felt a bit dated and lacked the African vibes seen in other Serena hotels. The carpets didn't look very clean either.

Service

9.0

The service was top-notch, with all staff members, especially those at the front desk, restaurant, and bar, being incredibly friendly and attentive.

Location

10.0

The hotel's location was prime, offering beautiful views of the lake and a private beach. It was also within walking distance to various bars and restaurants.

Dining

7.0

The dining experience was a mix; while the staff were friendly and the pool area relaxing, the food quality was average, and the variety could be improved.

Facilities

8.0

The pool area was clean and relaxing, providing a nice spot to unwind. However, some additional facilities could enhance the overall experience.

Great location

Dated decor

Roy

United States of America, January 2024

8.8/10

The hotel's location directly on the shore of Lake Kivu is absolutely lovely, offering easy access to bars, restaurants, and a breathtaking view. While the rooms are functional and equipped with AC and TV, they could use a refreshment to match the stunning African vibes found in other Serena hotels. The limited channel selection may disappoint those looking for entertainment. The poolside setting adds to the charm of the property.

Rooms

7.0

The rooms are small but functional, offering a view of the pool.

Service

9.0

The staff went above and beyond to make this stay wonderful, ensuring guests had everything they needed on the spot. Service was excellent.

Location

10.0

The location on Lake Kivu is the hotel's main highlight, providing a perfect setting for relaxation and exploration. With restaurants and bars within walking distance, guests are in for a treat.

Dining

9.0

The dining experience, especially the Sunday brunch buffet, was fantastic, offering a wide variety of delightful dishes in a clean and relaxing poolside atmosphere.

Facilities

9.0

The pool area and restaurant facilities were ideal for a relaxing and enjoyable experience.

Gillian

United Kingdom, May 2023

8.2/10

The hotel offers small but functional rooms with AC and TV, albeit overpriced compared to other fun and comfortable places in Brasserie. The large, nicely furnished rooms come with a small terrace or balcony providing a superb view of Lake Kivu.

Rooms

7.0

The rooms are small but functional with AC and TV, and the channel selection is limited. They are nicely furnished and offer a great view from the small terrace or balcony.

Service

9.0

The service can be pampering to the point of feeling like an extension of your desires. From the pool attendant to the restaurant waiters, the staff is very attentive.

Location

9.0

The hotel sits right on the edge of Lake Kivu, offering an excellent location with a private beach and overlooking both the pool and the lake. It's a prime spot for enjoying water activities like kayaking and swimming.

Dining

8.0

The dining experience was good overall with a friendly and attentive staff, and the variety of choices was satisfactory. However, some may find it to be slightly overpriced.

Facilities

The hotel boasts clean and relaxing pool areas along with other amenities to enhance your stay.

great view

overpriced rooms